Fix Your Ring Alarm Keypad Troubleshooting Quickly

Last updated on April 18th, 2024 at 11:58 am

Did you want to know how to fix your Ring Alarm keypad troubleshooting quickly? Yes, don’t panic.

There are many common keypad issues can be resolved on your own quickly when armed with the right troubleshooting techniques.

I know because it recently happened to me – the buttons wouldn’t respond and I couldn’t arm my home security system.

As a busy parent of two young kids, ensuring my home’s protection is non-negotiable.

The thought of being vulnerable to break-ins with a defective system kept me up at night.

After digging into troubleshooting techniques and running diagnostics, I successfully got my keypad operating normally again.

In this guide, I’ll explain the common issues that impact Ring keypads and provide the step-by-step solutions I used.

You’ll be able to quickly diagnose and resolve any keypad problems that arise, so you can rest easy knowing your home is secured.

Let’s dive in.

Brief overview of Ring Alarm system and keypads

The Ring Alarm is a do-it-yourself (DIY) home security system that is designed to be easy to install and use without professional monitoring or installation.

The system consists of a base station that connects to the home WiFi network and communicates with a series of sensors and components throughout the home.

The main interface for controlling and monitoring the Ring Alarm system is through the Ring App on your smartphone or tablet.

From the app you can view connected devices, arm and disarm the system, and receive alerts.

Key components of the Ring Alarm system include:

• Keypad – This is the main control panel, typically installed near an entry door. The keypad has buttons to arm and disarm the system. It also has a motion sensor and siren built-in. The keypad needs to be wired to a power outlet.
• Contact sensors – These attach to doors and windows to detect when they are opened. The small battery-powered sensors communicate wirelessly with the base station.
• Motion detectors– Detect movement in rooms they are installed in. Also wireless battery-powered sensors.
• Base station – The main hub that connects to WiFi and communicates with all the system components. Has a battery backup.
• Range extender – Boosts the wireless range between the base station and other components. Helpful if base station is too far from sensors.
• Siren – Loud siren that sounds when system triggered. Runs on battery or can be hardwired.

The Ring Alarm system uses Z-Wave and ZigBee wireless communication protocols to connect the different components.

The system can also be integrated with Alexa and smart home devices.

It’s important to troubleshoot any issues with the Ring Alarm system, such as keypads or sensors not responding, to keep home security and alarm capabilities working properly.

If the keypad has connectivity problems or isn’t triggering the alarm system, it renders the security features ineffective.

Importance of Troubleshooting Issues to Keep Security System Working Properly

When any problems arise with the Ring Alarm system, it’s critical that you troubleshoot and resolve them quickly to restore full home security functionality.

Even small issues like a faulty sensor or connectivity problem can leave part of your home vulnerable.

Troubleshooting problems methodically and finding solutions will give you peace of mind knowing that your home security system is working as intended.

While Ring’s do-it-yourself model means you have to handle troubleshooting yourself, many problems can be easily fixed with some patience and testing.

Taking the time to diagnose issues and rule out possible causes one by one will get you to the root of the problem.

Then you can decide whether it’s something you can resolve yourself or determine if professional help or replacement equipment is needed.

Don’t ignore error codes or messages in the Ring app either, as they can provide direction to fix the issue.

Ignoring issues invites trouble, from faulty sensors failing to trigger the alarm when there is an intrusion to connectivity problems that prevent remote access to disarm the system.

Lacking the visibility or control of your home’s security puts your most valuable possessions at risk, whether that’s your family, pets, or valuables.

Staying on top of troubleshooting with your Ring Alarm system provides protection and peace of mind.

While it may require some occasional time and effort, it’s a small investment to ensure your security system is working as intended to keep your home and family protected.

Common Ring Alarm Keypad Not Working

The Ring Alarm keypad is the central controller for your home security system.

It allows you to arm and disarm the system, acts as a sounder and motion sensor, and displays system status.

With such an important role, it’s no surprise that keypad issues are among the most common problems with the Ring Alarm system.

Some of the typical issues that can arise with Ring Alarm keypads include:

1. Keypad not powering on
2. Keypad Not Connecting To WiFi
3. Buttons Not Responding
4. Motion Sensor Not Triggering
5. Low Battery Alert
6. Flashing Lights or Error Code

Keypad not powering on

If your keypad isn’t turning on at all when you press the buttons, the first thing to check is the power supply.

Ensure the keypad is still plugged into a working electrical outlet. Try an alternate outlet in case the one it’s connected to has an issue.

Also inspect the power adapter and cable for any damage. Make sure the power cable is securely inserted into the port on the side or bottom of the keypad.

A faulty or loose power connection will prevent the keypad from turning on.

Keypad Not Connecting To WiFi

The Ring keypad must connect via WiFi to communicate with the base station and app. Connection problems will prevent you from controlling the system.

Go into your router settings and check that the keypad still has a valid WiFi connection set up. Reconnect it to the network if needed.

If other devices have internet connectivity issues, you may need to troubleshoot your router and WiFi network.

Also try power cycling the keypad and moving it closer to the router for a stronger signal. Faulty WiFi hardware in the keypad could require replacing the device.

Buttons Not Responding

If the keypad powers on but isn’t responding when you try to press the action buttons, first do a reset by long pressing the check mark button. Check for any visible damage or obstruction to the buttons as well.

The buttons on the keypad have internal contacts that can wear out or get blocked over time.

Try pressing firmly on each button and massaging them to regain conductivity.

If buttons still don’t work, the contacts likely need professional cleaning or the keypad replaced.

Motion Sensor Not Triggering

The keypad has a built-in motion detector which should activate when you walk up to it.

If you aren’t seeing the motion alert in the Ring app when approaching the keypad, try adjusting the motion sensitivity in the app settings.

Also make sure the keypad lens is clean and unobstructed. Disable battery optimization for the Ring app so motion alerts aren’t delayed.

Faulty motion sensor hardware would require professional repair or replacement.

Low Battery Alert

The keypad has an internal rechargeable battery that provides power backup.

If you get an alert that the battery is low, the first step is simply plugging the keypad back into power, as it may have been unplugged.

If the alert persists while powered on, the internal battery needs replacing.

Contact Ring support to make arrangements to send the keypad in for battery replacement. Only use official Ring batteries to avoid damage or fire risks.

Flashing Lights or Error Code

Consult the user guide for your keypad model to diagnose any specific flashing light patterns or error codes displayed. This will indicate where the issue lies.

Flashing or beeping typically signals a connectivity problem or trouble with part of the system.

Resetting and power cycling is the first step to clear errors. An unrecoverable fault will require getting a replacement keypad.

Fix Your Ring Alarm Keypad Troubleshooting Quickly: Setup and Connectivity Problems

Many issues with the Ring Alarm keypad can be traced back to initial setup problems or connectivity issues interfering with communication between the keypad and other components.

Focusing troubleshooting efforts on the keypad’s connections is often the quickest way to resolve problems.

Some effective troubleshooting steps for setup and connectivity issues include:

• Resetting The Keypad
• Checking WiFi connection strength
• Trying Alternate WiFi Network
• Re-pairing with Base Station
• Checking Base Station Connectivity

Resetting The Keypad

Before delving into connectivity issues, try restarting the keypad by long pressing the check mark button for 20 seconds until the lights flash.

This will reset the keypad and often resolve temporary glitches.

Resetting deletes any custom settings, so you’ll need to reconnect it to WiFi and re-enter any custom modes.

Try operating the keypad normally after resetting to see if the issues persist.

Checking WiFi connection strength

Lack of sufficient WiFi signal strength is a common source of Ring keypad problems.

In the Ring app, go to Device Health and check the WiFi signal bar – it should display 3-4 bars for a reliable connection.

If signal strength is only 1-2 bars, the keypad may have intermittent connectivity problems.

Try moving the keypad closer to your wireless router to improve the signal strength. Also check for interference from appliances.

You can also install a WiFi range extender to boost signals in the area around the keypad. This will provide a stronger and more reliable wireless connection.

Trying Alternate WiFi Network

To rule out issues with your WiFi network, you can connect the keypad to a different wireless network like a mobile hotspot and see if problems persist.

Go into the keypad settings and have it connect to the alternate WiFi source.

Operate the system and keypad over this network to determine if the problems were being caused by your home WiFi router or ISP issues.

If it works fine on another network, you’ll know your main WiFi network needs troubleshooting to support the keypad properly.

Re-pairing with Base Station

Communication problems between the keypad and base station can prevent arming the system or receiving alerts.

Try removing and re-pairing the keypad with the base station.

Go into the Base Station settings in the Ring app and delete the keypad from the linked devices list.

Then put the base station into pairing mode and reconnect the keypad by entering setup mode. This re-establishes communication.

Checking Base Station Connectivity

For the keypad to work properly, the base station needs a solid internet connection.

Check that the base station shows connection to the WiFi network in the Ring app.

If not, try moving the base station closer to the router or installing a range extender. Inspect the base station antenna and connectors for damage also.

Rebooting the base station can clear up temporary connection problems. If issues persist, you may need to replace the base station due to hardware failure.

Many keypad problems come down to power, wireless, or connectivity issues.

Following structured troubleshooting steps to narrow down the source of the problem is crucial.

Once identified, connectivity issues can typically be resolved through resets, hardware adjustments, range extenders, or replacing faulty components.

Getting Assistance from Ring Security Support

Despite your best troubleshooting efforts, you may encounter keypad problems that require assistance from Ring’s customer support team.

They can provide additional diagnostic tools, direct troubleshooting advice, warranty replacements, access to repair services, and other support.

Sources of assistance from Ring Support include:

• Using Ring App For Diagnostics
• Calling Ring Support Hotline
• Checking online knowledgebase
• Following Troubleshooting Walkthroughs
• Submitting Help Request Ticket

Using Ring App For Diagnostics

The Ring app itself provides some built-in tools to diagnose problems. In the Device Health section, you can see connectivity status and run simple tests on the keypad.

Checking the in-app troubleshooting content for common problems is also recommended. The app can provide troubleshooting guidance tailored to the specific error condition.

Running app diagnostics first gives you critical information to share when engaging Ring support for more help. Capturing error messages and alert codes will assist them as well.

Calling Ring Support Hotline

If you can’t resolve the issue yourself using the Ring app, calling their customer support hotline gets you direct access to their team.

Describe the problems you’re experiencing in detail along with steps taken. Provide any error messages and diagnostics data.

Share photos or videos illustrating the issue if applicable.

Their agents can walk you through additional real-time troubleshooting steps based on your specific situation.

Follow their guidance to try fixing the problem through resets, adjustments, part replacements, or other methods.

Checking online knowledgebase

Ring maintains an extensive online knowledgebase with articles addressing common issues and questions.

Search this database using keywords relevant to your keypad problem.

Follow any step-by-step troubleshooting instructions provided in knowledgebase articles.

View video tutorials demonstrating solutions. While similar to in-app content, the knowledgebase may provide more detail.

Following Troubleshooting Walkthroughs

For deeper-level troubleshooting, Ring Support can send you a customized set of steps to methodically diagnose the issue. This is essentially a remote checkup for your system.

Follow each step carefully and report back findings and results. The sequential tests isolate problems and gather actionable data to pinpoint any defects.

The walkthrough provides a clear path to a resolution or identifies needs for part replacement or repair.

Submitting Help Request Ticket

If interactions with Support don’t resolve your issue, you can submit a help request ticket.

Provide full details of the problem and history of troubleshooting steps attempted.

Attach any relevant photos, videos, and diagnostics data. linkage to knowledgebase articles already consulted adds useful context.

Ring can use this to do further research and follow up with you. They may arrange for warranty replacements of defective parts or escalate the request to higher tiers of technical support as needed.

While DIY troubleshooting should be the first step, taking advantage of Ring’s customer support resources is important when you’ve exhausted your own options.

Their diagnostics tools, personalized advice, and troubleshooting walkthroughs get professional guidance to identify and fix any lingering keypad issues.

Preventing Future Keypad Issues

While troubleshooting resolves any current issues with your Ring Alarm keypad, taking preventative measures will help avoid recurring problems in the future.

Implementing best practices in installation, setup, and general usage can extend the reliable lifespan of your keypad.

Some tips to prevent keypad issues include:

• Installing keypad correctly
• Keeping Firmware Updated
• Monitoring Battery Life
• Adding WiFi Extenders If Needed
• Protecting from Environmental Damage

Installing keypad correctly

Carefully following Ring’s installation guidelines ensures your keypad operates as intended from day one.

Choose a central, high-traffic location for awareness and convenience. Mount at average arm level for accessibility.

Run cables neatly to avoid hazards. Position away from environmental risks like heaters or pipes.

Follow all wiring instructions for power outlet and base station connections. This establishes solid connectivity to avoid early issues.

Keeping Firmware Updated

Updating to the latest Ring Alarm keypad firmware provides bug fixes, performance improvements, and new features.

Whenever Ring releases a firmware update, promptly install it via the Ring app to keep the keypad running the optimal software.

Outdated firmware with known issues leaves you vulnerable to problems.

Monitoring Battery Life

Letting the internal backup battery drain too low risks damaging the battery and limits its lifespan.

Watch for the low battery notifications in the Ring app.

Promptly contact support at the first notice to arrange replacing the battery. Use only genuine Ring batteries to maintain safety protections.

Adding WiFi Extenders If Needed

Spotty WiFi connectivity is a magnet for keypad problems. Evaluate wireless coverage in the area where your keypad is installed.

If you notice less than full signal strength, install a WiFi range extender to boost coverage which provides a more reliable connection.

Protecting from Environmental Damage

Exposing your keypad to physical damage or harsh conditions invites problems.

Avoid installation in extremely cold or hot spots. Protect the keypad from impacts by pets, kids, or cleaning.

Keep the unit free of dirt and debris which could obstruct sensors or buttons. Making the keypad physically secure vastly reduces issues.

Paying attention to keypad care, positioning, and maintenance goes a long way towards a problem-free experience.

Combine smart prevention with timely troubleshooting and you’ll get lasting performance from your Ring Alarm keypad.

When to Reset or Replace the Keypad

Before replacing a malfunctioning Ring Alarm keypad, first try resetting it to factory defaults as that often resolves software errors.

However, if hardware damage or component failures occur, replacing the keypad may be the only remedy.

Upgrading to a newer model can also provide enhanced capabilities.

Guidelines on when a reset vs. replacement is appropriate:

Attempting Factory Reset If Troubleshooting Unsuccessful

If you have gone through all standard troubleshooting steps but the keypad still exhibits problems, try a factory reset before replacement.

Resetting deletes all custom settings and data and restores the keypad to original out-of-the-box condition.

If the issues were caused by a software bug or configuration error, this may fix it.

To factory reset, press and HOLD the checkmark button for 20+ seconds until lights flash.

This should only be done as a last resort troubleshooting step before considering replacement.

Ordering Replacement if Hardware Damaged

Physical damage to the keypad housing, buttons, wiring, or internal hardware components requires replacing the unit.

Obvious damage like cracked casing, severed power wires, or crushed buttons mean replacement is the only option. The keypad will need to function flawlessly for security.

Other hints hardware is damaged include buttons not springing back up after pressing, distorted sounds, flickering display, burnt smell, etc.

Visible signs of external or internal damage warrant replacement.

Upgrading Keypad Model for Latest Features

While not absolutely necessary, upgrading to the latest Ring Alarm keypad model provides benefits over older units.

Newer generation keypads add enhancements like expanded voice control, wider motion detection, faster processing, and integrated NFC for easy setup.

Upgrading is recommended if your needs have changed over time. Take advantage of new features by replacing older keypads with the latest model.

Key determining factors before replacing an existing keypad:

• Try factory reset first if uncertain about cause
• Inspect closely for physical damage
• Compare specs of latest model to current capabilities
• Assess if smarter detection or control needed
• Consider spreading out costs by upgrading one keypad at a time

With a reset often resolving software-based issues and damaged hardware requiring replacement, factoring in the pros and cons of upgrading versus repairing existing units enables choosing the optimal course of action to restore seamless functionality to your Ring Alarm keypad.

FAQs

Why Is My Ring Keypad Not Chirping?

The chirping sound when pressing buttons on the Ring keypad is a confirmation tone indicating the press registered. If the keypad is not chirping, it likely indicates a hardware issue.

Try pressing buttons more firmly and check for damage or obstruction. Also inspect the speaker opening for debris blocking sound.

If issue persists, factory reset the keypad and check volume settings in the Ring app. Failing hardware may need professional repair.

How Long Do Ring Keypads Last?

With proper installation and maintenance, a Ring Alarm keypad can last 5-7 years or longer before needing replacement.

Keypad longevity depends on environmental factors, usage levels, WiFi signal strength, and diligent battery monitoring/swapping.

Check for damage or worn buttons annually. Eventually components degrade requiring replacement, but regular users can expect at least 5 years of reliable service.

Why Is The Red Light On My Ring Keypad?

A solid red light on the Ring keypad signifies an issue preventing the security system from arming, like an open door/window sensor or system trouble condition.

Check for sensor notifications in the Ring app and resolve any listed problems.

A flashing red light indicates WiFi connectivity problems. Inspect WiFi signal strength at the keypad location and move it closer to the router if weak.

How Do I Reconnect My Ring Keypad To My Base Station?

If the keypad loses connection to the base station, you’ll need to re-pair them:

1. In the Ring app, tap the base station Settings » Linked Devices
2. Tap Unlink for the keypad to remove it
3. Put the base station into pairing mode by pressing the Pairing Button
4. On the keypad, press the checkmark button followed by the lock button
5. Keypad will display “searching” then reconnect to the base station

Does The Ring Keypad Have An Internal Battery?

Yes, Ring Alarm keypads contain an internal rechargeable backup battery. This provides power to keep the keypad operational in the event of an outage.

When plugged in, the battery charges and tops off automatically. You’ll get a notification in the Ring app if the battery needs replacement, which should be arranged through Ring support.

Is There A Battery In My Ring Keypad?

Ring Alarm keypads have an internal rechargeable lithium-ion battery installed that serves as a backup power source in case the electrical outlet power is disrupted.

This battery charges automatically while the keypad is plugged in. If unplugged, it can power the keypad for 24-48 hours typically. The Ring app will indicate when the internal battery needs replacement.

Where Is Pinhole Reset On Ring Keypad?

The pinhole reset button on Ring Alarm keypads is located on the back of the device near the wall mounting plate. It is a very small circular hole requiring a pin tool to press in.

Pressing this resets the keypad to factory defaults, deleting any custom settings. Only use if you continue having issues after rebooting from the app and other troubleshooting.

Why Won’t My Ring Keypad Turn On?

If your Ring Alarm keypad is not turning on, first make sure it is getting power by checking the plug connection and outlet.

Try an alternate outlet as well in case of issues with wiring. Also inspect the power cable and adapter for damage.

Press power buttons firmly in case of bad internal contacts. If the keypad still won’t start after these steps, contact Ring Support about potential hardware failure needing repair/replacement.

Why Is The Power Light Flashing On My Alarm Keypad?

A flashing power light on a security system keypad usually signals a low backup battery condition.

For the Ring keypad specifically, steady flashing green means the battery level is very low and needs replacement.

Ring technical support can help diagnose battery issues and arrange sending in the keypad for internal battery replacement if needed.

What Happens If Ring Keypad Battery Dies?

If the rechargeable backup battery in your Ring Alarm keypad completely dies, the keypad will become non-functional during a power outage.

It relies on this battery to keep it online when external power is cut. Immediately contact Ring support at the first low battery notification so the depleted internal battery can be replaced and avoid any service interruptions.

Will Ring Replace Broken Keypad?

If your Ring Alarm keypad is within the 1 year limited warranty period after activation, Ring will replace the keypad free of charge if it has physical damage, hardware failure, or other qualifying defects.

Even outside of warranty, Ring may provide discounted replacement of broken keypads depending on the specific issue and age.

Contact their support team about replacement options.

How Do I Change The Battery In My Ring Keypad?

The internal rechargeable battery in the Ring keypad cannot be replaced by the user. If you get a notification that the backup battery needs replacement, contact Ring support to start a replacement process.

They will dispatch a replacement keypad first. Once received, remove your old keypad, transfer the wall plate to the new one, connect wires, and activate via the app.

How Do I Remove A Dead Ring Keypad?

If the keypad has completely failed and needs replacement:

1. Turn off power to the keypad at the breaker
2. Remove the mounting screws securing it to the wall plate
3. Disconnect the power adapter cable from the side/bottom
4. Detach each wired connection going into the terminals
5. Lift keypad unit off the wall plate and replace with new one

How Do You Clean A Ring Keypad?

• Use a microfiber cloth to gently wipe the exterior surface to remove basic dirt and fingerprints
• Dampen cloth with warm water or diluted isopropyl alcohol if needed
• Never spray cleaners directly on the keypad
• Use compressed air to blow out any debris from seams and speaker
• Disinfect with Lysol or Clorox wipes containing hypochlorous acid

Which Is Disarm Button On Ring Keypad?

The disarm button on Ring Alarm keypads is the checkmark symbol ✓button located at the bottom right.

Pressing this when the system is armed will disarm it and stop the siren if triggered. The lock 🔒 icon button arms the system when pressed.

Tapping the Ring logo illuminates the other buttons temporarily.

Conclusion

Ring Keypad Troubleshooting is Easier Than You Think. Now that we’ve covered the most common Ring keypad issues and troubleshooting techniques, you should feel empowered to tackle any problems yourself.

Early detection and methodical diagnostics are key. Don’t hesitate to engage Ring support when needed either.

The core points to remember are resetting the device, checking connections/signal strength, running diagnostics, and isolating the issue.

Then you can get your Ring security system back online and protecting your home once more.